SPENCER DEVINE IS EXCITED TO HAVE YOU AS A CUSTOMER, WE WERE BUILT FROM A SMALL SHOP IN BROOKLYN WHERE WE WORKED FACE TO FACE WITH MOST OF OUR CUSTOMERS, AND IT REMAINS IMPORTANT TO US THAT WE STAY IN TOUCH TO OFFER YOU THE BEST POSSIBLE PRODUCTS AND SERVICES.  

THANK YOU FOR SUPPORTING OUR COMPANY.

PLEASE SEE OUR GENERAL TERMS & CONDITIONS BELOW.  WE INVITE ALL FEEDBACK AND INQUIRIES IF YOU HAVE HAD ANY ISSUES WITH A SPENCER DEVINE PRODUCT OR OUR WEBSITE.  

General Things: By ordering any of our products, you agree to be bound by these Terms & Conditions.

Return Policy: We are happy to accept any returns if your purchase arrives defective in material or workmanship. Please note that all products must be returned unused, in original packaging including all tags.  We are happy to refund you the cost of shipping any damaged products.  Custom order bags are final sale. This information may also be found in our Q&A Section on our Website. In order to receive refund, you must email hello@spencerdevine.com with return tracking # within 5 days of receiving bag.  

Personal Information: All personal information you provide us with or that we obtain will be handled by Spencer Devine LLC as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, or other necessary correspondence. The information you provide is only available to Spencer Devine and will not be shared with any third parties. You always have the right to request Spencer Devine to delete or correct any of your Personal Information.

Shipping: FREE SHIPPING within the US through UPS, FEDEX, and USPS. FREE SHIPPING Internationally with USPS with Global Express Guaranteed. Please email hello@spencerdevine.com at time of your purchase if you prefer paying for a different shipping method. VAT not included.

Payments.  Everything is secure.  All transfers or credit card information conducted through Spencer Devine are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Ability to Purchase Our Products: You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.  you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed on our website. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Force Majeure: There may be things that happen which are outside of our control, which is not reasonably foreseeable, shall be considered force majeure. This means that Spencer Devine is released from obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Cookies: Our website service provider may include the use of cookies on our website according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.  The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser.   The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support.  On Spencer Devine we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Spencer Devine LLC reserves the right to amend any information without prior notice.

All inquiries should be directed to: hello@spencerdevine.com 

We will get back to you within 48 hours.